Kjetil Kjernsmo

The IT world is continuously evolving. The pressure to manage increasingly complex technology and security with ever-shrinking budgets means IT departments are becoming less capable of providing their end-users with the same level and type of service as they did in the past. And you know it’s just going to keep getting more complex and time-consuming as technology changes. So where is this all going and what’s an IT department to do to keep up with the trends and ensure the success of their business?

The challenge is twofold as most traditional IT departments are made up of a frontend and backend infrastructure. The backend tends to be hardware heavy with huge investment in the equipment, management and security. The frontend, on the other hand, tends to be resource heavy with many IT staff needed to support the ever-changing technology requirements, software upgrades, procurement, deployment, training and end-of-life management.

To help cope with the demands, corporate IT departments are increasingly relying on the hardware manufacturers for their backend and frontend management. After all, they are the experts on their products and it saves precious time and resources for IT staff. Technology manufacturers, like Toshiba, are offering end-to-end solutions and services for both infrastructure and endpoint management.

On the frontend side of things, we offer a wide variety of services to take the burden off of your IT team. Our include custom imaging, custom BIOS settings, data migration, HDD and memory upgrades, asset tagging and reporting, custom boot logo and on-site upgrades. All our customizations are performed by experienced Toshiba staff who can fully prepare your Toshiba laptops for deployment in as quickly as 24 hours and with superior technical accuracy while ensuring full factory warranty service. You also have access to technical support for ongoing issues to minimize downtime. This helps keep your end-users productive with minimal involvement from IT, freeing up your time for other business critical tasks.

Tracking of hardware and software assets as well as providing software and security patches for a mobile workforce can also be very challenging. Toshiba offers a simple solution with our (TCCM). In addition to asset and patch management, TCCM is capable of power management, software distribution, password reset, BIOS distribution and many other enhanced security related features. It is cloud-based, easy to use, vendor independent and does not require high upfront investment in hardware, software, consulting and training. Plus, endpoint devices can be added as needed.

On the backend side, we have partnered with IT Weapons, a true Canadian pioneer and industry leader when it comes to cloud services, managed IT solutions, data centre technology and client experience. Now we can provide a full-range of managed services, take over your entire infrastructure and virtualize it. include cloud services, data protection, managed IT and security, all of which will allow our team to optimize your operations and manage the risk so you can spend time growing your business. You can reduce spending on non-essential commodity elements of IT and free up resources for investment in IT capabilities.

The IT department of tomorrow will gradually shift from a high-resource, escalating cost desk-side and network infrastructure support, to a slimmed-down team responsible for the setting, implementing and enforcing of organizational IT standards. The job of installing, moving, adding and changing of the infrastructure and endpoint devices will increasingly be taken on by the hardware manufacturer.