Five minds for the future

Check the status of reported client in SEPM console

If client is ”’active”’, Run "Update Content" command from SEPM. To verify what definitions that client running with, check below files:

C:>type " name>c$Program FilesCommon FilesSymantec SharedVirusDefsusage.dat" (definitions in use)

C:>type " name>c$Program FilesCommon FilesSymantec SharedVirusDefsdefinfo.dat" (definitions dates)

If there are any errors like "TruScan has generated an error: code 11: description: Whitelist Failure" in above, check further about the error and possible fixes at Symantec/internet forums/sites.

Run the "" utility to completely remove and replace definitions.

p>If still no luck, notify the user to save data and restart the PC and see if it gets updated.