Consulting

It is important in today’s technology marketplace to build strong customer loyalty through resolving their technical troubles quickly, courteously, and accurately. DeeDoc Consulting’s Technical Support Solutions gives your enterprise the freedom to focus more on your core business, while simultaneously providing your customers/end-users a top-quality and less frustrating support experience. DeeDoc Consulting provides Tier 1-3 technical support services via inbound calls, emails, live chat, and remote support. The scope of our services includes, but is not limited to: Resolving technical repair issues Submitting service requests Providing warranty services Reverse logistics Repair and refurbishments Software licensing DeeDoc has a refined business process outsourcing program that leads our technical support solutions to provide the following benefits: Expertise – extensive access to skilled technical support engineers Scalability – staffing options to handle various levels of callvolumes Consistent 24/7 support Multi-language support Access to latest technology We provide outsourced technical support solutions for these types of industries: Telecommunication Financial Consumer Electronics Software Developers Original Equipment Manufacturers